Privacy Policy

At mx365, we take the privacy of our users seriously. This Privacy Policy explains in clear terms how we collect, process, store, and protect personal information you share with us when using our platform. Whether you are betting on cricket matches, playing live casino games, or browsing our slots collection, your data is handled with the utmost care and transparency.

By accessing or using the mx365 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, we encourage you to discontinue use of the platform and contact us with any concerns. This policy applies to all players in Bangladesh and any other jurisdiction where mx365 operates. This document was last reviewed and updated in 2026.

Information We Collect

In order to provide a safe, reliable, and enjoyable betting experience, mx365 collects a range of information from its users. This information falls into two broad categories: information you provide directly, and information we collect automatically through your use of the platform. The types of personal data we may collect include:

• Full name, date of birth, gender, and nationality as provided during account registration
• Email address, mobile phone number, and residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Identity verification documents such as National ID (NID), passport, or driving licence for KYC compliance
• Financial information including payment method details (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard) and transaction history
• Device information, IP address, browser type, operating system, and usage data collected automatically when you visit the platform

We collect only the information that is necessary for the purpose stated. We do not sell your personal data to third parties for marketing purposes, and we do not collect sensitive information such as racial or ethnic origin, political opinions, or health data unless required by applicable law.

How We Use Your Information

The personal data collected by mx365 is used solely for legitimate purposes related to the operation of our betting and gaming platform. Specifically, we use your information for:

• Creating and managing your mx365 account, including identity verification and age checks to confirm players are 21 years or older
• Processing deposits and withdrawals through supported payment methods including bKash, Nagad, Rocket, and Upay
• Providing customer support, responding to enquiries, and resolving disputes or complaints in a timely manner
• Sending you account-related notifications, transaction confirmations, and (where you have opted in) promotional communications about bonuses and new games
• Monitoring platform activity for fraud prevention, anti-money laundering (AML) compliance, and responsible gaming obligations
• Analysing usage patterns and technical performance data to improve the quality, speed, and reliability of the mx365 platform for all players

Cookies and Tracking Technologies

mx365 uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about how the platform is used. Cookies are small text files placed on your device when you visit a website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a defined period. The categories of cookies we use include strictly necessary cookies (required for core platform functionality), analytical cookies (used to measure traffic and user behaviour), and preference cookies (used to remember your settings and language preferences).

You may adjust your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of the mx365 platform, including login persistence and language settings. We do not use cookies to track your activity across unrelated third-party websites.

Sharing of Your Information

mx365 does not sell, rent, or trade your personal information to external parties. We may share limited, necessary data only in the following circumstances:

• With payment processors and financial institutions necessary to complete deposits and withdrawals (e.g. bKash, Nagad, Dutch-Bangla Bank, City Bank)
• With game providers and technology partners who power our platform, under strict confidentiality and data processing agreements
• With regulatory and law enforcement authorities where required by applicable law, court order, or legal obligation
• In the event of a business merger, acquisition, or restructuring, where user data may be transferred to a successor entity under the same privacy protections

In all such cases, we disclose only the minimum information required. All third parties who receive your data are bound by contractual obligations to protect it in a manner consistent with this Privacy Policy.

Data Security

The security of your personal data is a foundational commitment at mx365. We implement industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and all staff with access to user information are trained in data protection best practices.

While we take every reasonable measure to keep your data safe, no method of electronic transmission or digital storage is entirely risk-free. In the event of a data breach that poses a significant risk to your rights, we will notify affected users in accordance with applicable obligations. We encourage users to choose strong, unique passwords and to avoid sharing account credentials with anyone.

Data Retention

mx365 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting, and regulatory obligations. When your account is closed, we will retain certain data for a period required by applicable law, after which it will be securely deleted or anonymised. Inactive accounts that have not been used for an extended period may be subject to our account closure procedures, following prior notification to you.

Your Rights and Choices

As a user of the mx365 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at the email address provided in this policy. We will respond to all requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data we hold about you at any time
• Right of rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request correction
• Right of erasure: Subject to applicable legal obligations, you may request deletion of your personal data
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time
• Right to data portability: Where technically feasible, you may request your personal data in a structured, machine-readable format

Please note that some requests may be subject to identity verification before we can process them. Certain data may also be exempt from deletion where retention is required by law, for example transactional records that must be kept for financial compliance purposes.

Third-Party Services and Links

The mx365 platform integrates with third-party services such as game providers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, and Microgaming), payment processors, and analytics tools. These third parties operate under their own privacy policies, and mx365 is not responsible for their data practices. We recommend that you review the privacy policies of any third-party service you interact with. We do not control how these third parties collect or use your data beyond the contractual obligations we place on them as our service providers.

Responsible Gaming and Age Verification

mx365 is committed to promoting responsible gaming and ensuring that our platform is used only by adults aged 21 years and above. As part of our KYC (Know Your Customer) procedures, we verify the age and identity of all registered users. If our checks reveal that a user is under 21, their account will be suspended and any funds returned in accordance with our policy. The personal data collected during age verification is used solely for compliance and is not shared beyond what is legally required. For more information on our approach to player protection, please visit our Responsible Gaming page.

Changes to This Privacy Policy

mx365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal obligations, or industry best practices. When we make material changes, we will notify registered users via their registered email address or through a prominent notice on the platform. The effective date at the top of this document will be updated accordingly. Your continued use of the mx365 platform following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mx365 handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Support email: [email protected] — Our team is available to assist you at any time and will respond to all privacy-related queries within a reasonable period.